SMALL-BUSINESS GUIDE
How a bilingual assistant works
What it can answer, how it uses business information and when a person should step in.
It starts with approved information
The assistant uses a knowledge base with services, hours, areas, policies and answers reviewed by the business.
It responds in two languages
It can identify whether a visitor writes in English or Spanish and continue in that language.
It guides instead of improvising
Its role is to answer common questions, collect details and direct visitors to the correct form, call or calendar.
It recognizes its limits
Sensitive questions, exceptions, complaints or important decisions should be passed to a person.
It needs maintenance
The knowledge base should be updated when prices, services, hours or policies change so answers remain accurate.