Clear answers before getting started.

Initial delivery normally takes 7 to 14 days after we receive the required content, access and approvals. Timing may vary when a project needs additional content or functionality.

We will need information about your services, customers, service area, contact details, logo, colors, photos and any materials you already use. We will also help you identify what is still missing.

Yes. We can connect your existing domain. The domain remains registered to you and under your ownership. If you do not have one, we can help you choose and register it in an account you control.

Yes. Professional and Premium include an Website in English, Spanish or both. Content is organized so each audience can navigate and contact the business clearly.

No. We configure the website and included services, then explain in simple terms how you receive inquiries, appointments and opportunities.

We begin with an initial consultation to learn about your business, review your priorities and recommend the right plan. Before starting, we confirm the scope, price and information we will need.

Yes. The initial consultation is free. We use it to learn about your goals, understand how you receive customers and recommend a starting point without obligation.

We organize the key business information, priority services, ideal customer, service area, calls to action and how inquiries should arrive. We also confirm content, access and who will approve the work.

It defines the first priorities for presenting the business, capturing inquiries and organizing follow-up. It is adapted to the selected plan and serves as an initial guide; it does not mean every service or campaign is included.

Yes. We present the work for review and do not publish it until you approve it. We also confirm that contact details, services and calls to action are correct.

Business covers a professional presence and basic contact organization. Professional adds more pages, a bilingual experience, appointments, a website assistant, initial follow-up and local SEO. Premium adds AI phone reception, advanced follow-up, reminders, reviews and custom workflows.

It covers the initial project preparation: structure, design, agreed content, page setup and connection of the services included in your selected plan.

It includes hosting, maintenance and use of the services specified in your plan. Page capacity, CRM, appointments, assistants, automation, reporting and support level depend on Business, Professional or Premium.

We review the general operation of the website and active services, identify priorities and handle the updates included with your plan. The level of support increases from Business to Professional and Premium.

Business includes one small update per month; Professional includes two small updates per month; Premium includes up to one hour of updates per month. Accumulated work, new pages, redesigns or additional features are quoted separately.

No. Business includes a website in English or Spanish. Professional and Premium can be in English, Spanish or both, based on what your market actually needs.

They do not include unlimited usage. Before activation, we confirm the included limits and any usage or third-party charges. We do not add a paid service without explaining it first.

The setup fee is waived with a 12-month agreement. Annual prepayment also removes the setup fee and includes one additional month at no cost.

Yes. You can increase your service level when you need more pages, customer response, follow-up or automation. We will review any required configuration before making the change.

Only when you request work outside the plan or use third-party services with their own fees, such as a domain, phone usage, messages or specialized applications. We explain any additional cost before activation.

We can review your current website and determine whether it should be improved or rebuilt. We can keep your domain and reuse content or materials that still represent your business well.

Yes. Hosting and maintenance are included, and each plan has a support level. Small updates can be requested from our team; new projects or functionality may be quoted separately when outside the plan.

Yes. Every website is designed so information, buttons, forms and calls to action work clearly on phones, tablets and computers.

Our standard plans focus on service businesses. An online store can be evaluated as a custom project based on the number of products, payments, shipping and integrations required.

We prepare the website structure, content, speed, titles, descriptions and basic local signals. Plans with local SEO include a broader strategy for services and service areas.

No. No company can guarantee a specific position. Visibility depends on competition, location, history, content, reviews and other factors. Our work builds a strong foundation and improves your opportunities to be found.

Yes. We can review the main information and recommend improvements. Access and ownership of the profile should remain under the business owner’s control.

A CRM is a system for organizing contacts, conversations and opportunities. It helps you know who contacted you, what they need and what should happen next. Every plan includes a CRM level matched to its services.

Website forms connect to the CRM so information stays organized. Depending on the plan, appointments, conversations and initial follow-up steps can also be connected.

In plans that include it, a missed call can start a response or follow-up task so the opportunity is not forgotten. The setup and usage limits are confirmed before activation.

Customers choose from available times and submit their information. The calendar is configured around your availability and is included with Professional and Premium.

It helps answer common questions in English and Spanish, collect basic information and guide visitors toward the next step. It is configured with approved information about your business.

With Premium, it can answer calls, collect information, respond to approved questions and assist with appointments or follow-up. It is configured around the business and does not replace decisions that need human attention.

Yes. Your business and customer data belong to you. We can help export available information when you need it or when service ends.

The client owns the domain. It should be registered in your name or in an account you control. MGA Nexus GO can help with configuration but does not become the owner of your domain.

Hosting continues while the plan is active. The domain remains in an account controlled by the client and is renewed separately with the registrar unless a proposal states otherwise.

Your website files and the content provided by your business belong to you. If service ends, we can deliver a static copy of the website as HTML files for you to keep or provide to another company.

At the end of the contracted period, hosting, maintenance and connected plan services end. We provide the HTML copy of the website, and you can request an export of available data. Your domain remains yours.

Yes. You can take the static website copy to a compatible provider. Connected functions such as forms, CRM, calendar, assistant, phone service or automation must be configured again with the new provider.

Your customer information belongs to you. Before connected services close, we will coordinate an export of available data in a common format so you can keep it.

Accounts that should belong to the business, such as the domain and Google Business Profile, remain under your control. Access to platforms managed by MGA Nexus GO depends on the plan remaining active.